Refund & Cancellation Policy

1. General Principles

• ●All bookings are made directly with APEXALIGN PRIVATE LIMITED.
• ●We may arrange services either via:
• - Direct Bookings: Tours/packages organized by us.
• - Partner Bookings: Services fulfilled by suppliers such as MakeMyTrip (India) Pvt. Ltd. (MMT) or others.
• ●Refunds and cancellations depend on booking type and applicable supplier policies.

2. Cancellations Initiated by Customer

a) Direct Bookings

• ●Cancellations must be requested in writing (email or website form).
• ●Refund eligibility:
• - 30+ days before departure → Up to 80% refund (after admin charges).
• - 15–29 days → Up to 50% refund.
• - 7–14 days → Up to 25% refund.
• - Less than 7 days → No refund.
• ●Some components (hotel nights, tickets) may be fully non-refundable regardless of timing.

b) Partner Bookings

• ●Refunds/cancellations are governed by the supplier’s policy (airlines, hotels, operators).
• ●We will act as intermediary by submitting requests to the supplier.
• ●Refunds are processed only if approved by the supplier.

3. Cancellations Initiated by Us or Suppliers

• ●If services are cancelled by us or supplier due to operational issues, customers will receive either:
• - A full refund, or
• - An option to reschedule/transfer booking.

4. Refund Timelines

• ●Direct Bookings: Processed within 10–15 working days to original payment method.
• ●Partner Bookings: Timelines depend on suppliers, typically 15–30 working days. We are not responsible for supplier/payment gateway delays.

5. Non-Refundable Cases

• ●No-show at airport, hotel, or departure point.
• ●Failure to provide valid documents (passport, visa, permits).
• ●Services marked as non-refundable at booking time.
• ●Events caused by force majeure (natural disasters, strikes, pandemics, government restrictions).

6. Modification & Rescheduling

• ●Date changes or modifications are treated as cancellations + new bookings (unless supplier specifies otherwise).
• ●Fare differences or rebooking charges must be borne by the customer.

7. Force Majeure Events

• ●In unavoidable events (natural calamities, strikes, pandemics, government notices), we will assist in coordinating with suppliers.
• ●Refunds/credits depend on suppliers’ policies.

8. Governing Law

This Policy is governed by the laws of India. Any disputes fall under the jurisdiction of the courts at Noida, Uttar Pradesh.

9. How to Request a Cancellation or Refund

To cancel or request a refund, please contact us with your booking details: