Terms of Service
This document sets out the Terms of Service (“Terms”) governing the use of 365roam.com (the “Website”), owned and operated by APEXALIGN PRIVATE LIMITED (“APEXALIGN PRIVATE LIMITED”, “we”, “our”, or “us”). By accessing the Website, making a booking, or using our services, you (“Customer”, “you”, “your”) agree to these Terms. If you do not agree, please discontinue use immediately.
1. Definitions
- ●Customer / User: Any individual or entity accessing or booking via 365Roam.com.
- ●Booking: Reservation for hotels, tours, packages, or travel services made through 365roam.com
- ●Direct Booking: A booking where APEXALIGN PRIVATE LIMITED provides services directly.
- ●Partner Booking: A booking where APEXALIGN PRIVATE LIMITED sources services from MakeMyTrip (India) Pvt. Ltd. (MMT) or other third-party suppliers.
- ●Service Provider: Airlines, hotels, tour operators, transport companies, or other third parties delivering services.
2. Scope of Services
365roam.com enables bookings for:
- ●Holiday packages and guided tours.
- ●Hotel stays, resorts, and accommodations.
- ●Car rentals, transfers, and local transport.
- ●Ancillary services (insurance, add-ons, activities).
All bookings are contracted with APEXALIGN PRIVATE LIMITED, whether Direct or Partner. APEXALIGN PRIVATE LIMITED may add, modify, or withdraw services at any time without notice.
3. Booking Process
- ●Bookings can be made via 365roam.com, APEXALIGN PRIVATE LIMITED’s official support channels, or authorized agents.
- ●Bookings are confirmed only after successful payment and issuance of a Booking Confirmation.
- ●Partner Bookings may include confirmation vouchers/tickets issued by suppliers (e.g., MMT).
- ●It is the Customer’s responsibility to check booking details and report errors immediately.
4. Payments
- ●Payments must be made to APEXALIGN PRIVATE LIMITED via approved methods (online, bank transfer, UPI, etc.).
- ●All prices are in INR unless specified otherwise.
- ●Taxes, surcharges, and government fees may apply.
- ●For Partner Bookings, APEXALIGN PRIVATE LIMITED may remit payments to suppliers but Customers remain contracted with APEXALIGN PRIVATE LIMITED.
- ●APEXALIGN PRIVATE LIMITED reserves the right to cancel bookings for non-payment, fraud, or payment failure.
5. Customer Obligations
- ●Provide accurate booking details (names, IDs, travel documents).
- ●Ensure valid passports, visas, and travel documents.
- ●Comply with rules of hotels, rentals, and service providers.
- ●Refrain from fraudulent, abusive, or unlawful use of the Website.
- ●Maintain confidentiality of login/account credentials.
6. APEXALIGN PRIVATE LIMITED’s Responsibilities
- ●Act as the single point of contact for bookings via the Website.
- ●Provide booking confirmations and required documentation.
- ●Use due care in coordinating with suppliers.
7. Liability & Limitation
APEXALIGN PRIVATE LIMITED is liable only for processing bookings and arranging supplier services. APEXALIGN PRIVATE LIMITED is not liable for:
- ●Delays, cancellations, or quality issues by Service Providers.
- ●Visa denials, immigration refusals, or documentation issues.
- ●Losses from force majeure events.
APEXALIGN PRIVATE LIMITED’s maximum liability is limited to the total booking amount paid by the Customer for the disputed service.
8. Intellectual Property
- ●All content on 365roam.com (logos, text, software, images) belongs to APEXALIGN PRIVATE LIMITED or licensors.
- ●No content may be reproduced, distributed, or exploited without permission.
9. Privacy & Data Usage
- ●APEXALIGN PRIVATE LIMITED collects necessary personal data for booking services.
- ●Data may be shared with suppliers (MMT, airlines, hotels) solely for fulfillment.
- ●APEXALIGN PRIVATE LIMITED complies with applicable Indian data protection laws.
10. Force Majeure
APEXALIGN PRIVATE LIMITED is not liable for non-performance due to uncontrollable events such as natural disasters, strikes, restrictions, technical failures, or pandemics.
11. Governing Law & Dispute Resolution
- ●These Terms are governed by Indian law.
- ●Courts at Noida, Uttar Pradesh have exclusive jurisdiction.
- ●Parties may attempt mediation/arbitration before litigation where possible.
12. Modification of Terms
- ●APEXALIGN PRIVATE LIMITED may update Terms at any time, with updates posted on the Website.
- ●Continued use of services implies acceptance of updated Terms.
13. Contact Us
For queries, cancellations, or disputes, please contact us:
APEXALIGN PRIVATE LIMITED